WASHINGTON -- The United States Department of Transportation (DoT) released its June 2018 Air Travel Consumer Report (ATCR) on air carrier data compiled for the month of April 2018. The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.
In April 2018, the reporting carriers posted an on-time arrival rate of 81.3 percent, up from both the 78.5 percent on-time rate in April 2017 and the 80.9 percent mark in March 2018. Reporting carriers canceled 1.0 percent of their scheduled domestic flights, an improvement over both the 1.6 percent cancellation rate posted in April 2017 and the 2.8 percent rate in March 2018.
Airlines reported one tarmac delay of more than three hours on domestic flights, equal to one such tarmac delays reported in March 2018. In April 2018, airlines reported no tarmac delays of more than four hours on international flights, equal to no such tarmac delays reported in March 2018. All reported extended tarmac delays are investigated by the Department.
The carriers posted a mishandled baggage rate of 2.39 reports per 1,000 passengers, an improvement over both April 2017’s rate of 2.54 and March 2018’s rate of 2.59.
Bumping/oversales data, unlike other air carrier data, are reported quarterly rather than monthly. First quarter 2018 bumping/oversales data were released in the May 2018 Air Travel Consumer Report. January-June 2018 and second quarter 2018 bumping/oversales data will be available in the August 2018 Air Travel Consumer Report.
In April 2018, U.S. airlines reported one incident involving the death, injury, or loss of an animal while traveling by air, equal to the one report filed in April 2017 and down from the three reports filed in March 2018. April’s incident involved injury to one animal.
DoT received 1,169 complaints about airline service from consumers, down 38.7 percent from the total of 1,908 filed in April 2017 and down 2.1 percent from the 1,194 received in March 2018. Additionally, DoT received a total of 73 disability-related complaints, up from both the 66 complaints received in April 2017 and the 60 complaints received in March 2018. All complaints alleging discrimination on the basis of disability are investigated.
The DoT also received six complaints alleging discrimination - four complaints regarding race, one complaint regarding color, and one complaint regarding religion. This is down from both the total of 12 complaints recorded in April 2017 and the nine complaints recorded in March 2018. All complaints alleging discrimination are investigated to determine if there has been a violation(s) of the passenger’s civil rights.
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